Why does my invoice still show as unpaid after I recorded the payment?

Three causes, in order of likelihood.

The receipt was not allocated to the invoice. Recording money received is a separate step from applying it to a specific invoice. Open the receipt and check the allocation.

The receipt is still in draft. Only posted documents change an invoice's status.

The payment was recorded as a Sale rather than a Receipt. A sale is a standalone cash sale and never touches an existing invoice.

A partly allocated receipt leaves the invoice as Partly paid with the balance outstanding, which is correct rather than an error.

Try it in the live demo: View invoices

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