Why can I not see a module or a button?

Almost always because of permissions. Your role controls which modules appear in the sidebar and which actions you can take inside them.

Three things decide what you see. Your role grants the module. Your feature permissions grant create, edit and delete inside it. Your centers decide which locations' data you can open.

Read-only users see a module and its records but no create or edit buttons. That is expected rather than a fault.

Ask an administrator to open Settings → Team and compare your user against someone who can see the missing item.

If your permissions look right and something is still missing, sign out and back in. Permissions are read at sign-in, so a change made while you were working applies at your next sign-in.

Still stuck? Start a chat.

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